Last updated: 20 July 2026
This schedule sets out what SetU charges on payments you collect through the platform. It forms part of our Terms of Service. Fees are deducted from each transaction at the time it is processed — there is no separate monthly invoice for them. Your subscription plan is billed separately.
5% of the ticket price. 2.9% paid by the buyer, 2.1% by the organiser. Booking fee per ticket: $1.00 under $15, $0.70 from $15–40, $0.30 above $40 — capped at $5 per order. Shared by default. The organiser can choose to pass all of it to the buyer, or absorb all of it.
3.7% of the merchandise subtotal. Capped at $20 per order up to $1,000, and $25 above that, with a minimum of $0.50. Charged on the merchandise subtotal only — never on shipping. Shown to the customer as a service fee at checkout.
1% of the invoice amount. No cap or minimum currently applies. Charged on the invoice total. Absorbed by the organisation — the payer is charged the invoice amount only.
Reduced rates, and a cap on the percentage fee so that large invoices and high-value orders are not charged proportionally, may be agreed for your organisation. These are set when your account is onboarded, or on request. Any rate, cap or minimum agreed for you overrides the rates above, and the figures that apply to you are recorded in your agreement with us.
Card processing is provided by Stripe and charged by Stripe at their published rates, separately from the fees above. SetU does not add a margin to card processing.
The fees above are inclusive of GST. We issue a tax invoice for fees charged.GST on your own sales is your responsibility — see Tax on your sales in our Terms of Service.
We will give you at least 30 days notice by email before any increase to these fees takes effect. Reductions may take effect immediately.